Privacy Policy

This Privacy Policy explains how Phaen Din Counsel ("we", "us", "our") collects, uses, stores, and protects personal information that you provide to us, or that we collect, in the course of providing inheritance law services and managing this website. We are committed to handling personal information with care and in accordance with the Personal Data Protection Act B.E. 2562 (2019) of Thailand ("PDPA") and any other applicable law.

Please read this notice carefully. If you have any questions about how we handle your information, you are welcome to contact us using the details at the end of this document.

1. Who we are

Phaen Din Counsel is an inheritance law practice based at 96 Soi Yen Akat 3, Chong Nonsi, Yan Nawa, Bangkok 10120, Thailand. We provide written legal counsel to families and individuals on matters relating to land title inheritance, agricultural succession, and family estate restructuring.

For the purposes of applicable data protection law, Phaen Din Counsel acts as the data controller in respect of personal information collected through this website and in the course of our services.

2. Personal information we collect

We collect personal information in two principal ways: information you give us directly, and information collected automatically when you use this website.

Information you provide to us

When you contact us through the enquiry form on this website, by telephone, or by email, we may collect:

• Your name and family name
• Your email address
• Your telephone number
• The content of your message, which may include details about your family, your property, or your legal situation
• Any supporting documents you choose to share with us

Once an engagement begins, we may also collect information necessary to carry out the work, which may include title deed references, family relationship details, land parcel numbers, and other information relevant to your matter.

Information collected automatically

When you visit this website, certain technical information is collected automatically by our hosting infrastructure and analytics tools. This may include your IP address, browser type, the pages you visited and the time of those visits, and the device you used. This information is used in aggregate and is not ordinarily linked to you as an individual.

3. How we use your information

We use personal information only for purposes that are lawful and proportionate to the nature of the information shared with us. Specifically, we use it to:

• Respond to your enquiry and describe which of our services may be relevant to your situation
• Carry out the legal work you have instructed us to perform
• Communicate with you about your matter in writing or by telephone
• Comply with our legal and professional obligations, including record-keeping requirements under Thai law
• Understand how our website is used, so that we can maintain and improve it

We do not use your personal information for marketing without your prior consent, and we do not sell personal information to any third party.

4. Legal basis for processing

Under the PDPA, we rely on the following lawful bases for processing your personal information:

• Contractual necessity — where processing is necessary to perform services you have asked us to provide
• Legitimate interests — where processing is necessary for our legitimate interest in responding to enquiries and operating our practice, provided this is not overridden by your interests or rights
• Legal obligation — where processing is necessary to comply with a legal duty to which we are subject
• Consent — in circumstances where we have asked for and received your explicit consent

5. Sharing your information

We do not share your personal information with third parties except in the following limited circumstances:

• Where necessary to carry out your legal matter — for example, with government land offices, courts, or other parties who must be involved in completing the work
• With service providers who support our operations, such as our IT infrastructure provider and document storage provider, under appropriate data processing agreements
• Where required by law, regulation, or a valid order from a competent authority
• Where you have given your explicit consent to a specific disclosure

Any third party with whom we share personal information is required to handle it in accordance with applicable data protection law and our instructions.

6. Retention of personal information

We retain personal information only for as long as is necessary for the purpose for which it was collected, or as required by law. For client matters, our standard retention period is seven years from the conclusion of the engagement, in line with standard legal practice requirements in Thailand. Enquiries that do not proceed to an engagement are ordinarily retained for up to twelve months.

After the applicable retention period, personal information is securely deleted or anonymised.

7. Security

We take reasonable technical and organisational precautions to protect personal information against unauthorised access, loss, or misuse. This includes secure document storage, access controls on our systems, and encrypted communication where appropriate. However, no method of electronic transmission or storage is entirely without risk, and we cannot warrant absolute security.

If you have concerns about communicating sensitive information over email or through this website, we are happy to discuss alternative arrangements with you.

8. Your rights

Under the PDPA and applicable law, you have a number of rights in relation to personal information we hold about you:

• Right of access — to request a copy of the personal information we hold about you
• Right to rectification — to request correction of inaccurate or incomplete information
• Right to erasure — to request deletion of your personal information in certain circumstances
• Right to restriction — to request that we limit the use of your information in certain circumstances
• Right to data portability — to receive your information in a structured, commonly used format in certain circumstances
• Right to object — to object to processing based on legitimate interests
• Right to withdraw consent — where processing is based on consent, to withdraw that consent at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us in writing using the details below. We will respond within thirty days. In some cases, legal or professional obligations may limit our ability to fully comply with certain requests, and we will explain this clearly if it applies.

9. Cookies and tracking

This website uses a small number of cookies and similar technologies to support its operation and to understand how it is used. For full details, including information on how to manage your cookie preferences, please read our Cookie Policy.

10. Links to other websites

This website may include links to external resources or authorities for reference purposes. We are not responsible for the content or privacy practices of any third-party website, and we encourage you to read the privacy notice of any site you visit.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The current version will always be available on this page, with the date of the most recent review indicated at the top. We encourage you to check this page periodically.

12. Contact us

If you have any questions about this Privacy Policy, or if you wish to exercise your rights in relation to personal information we hold, please contact us:

You also have the right to lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) in Thailand if you believe your personal data has been handled in a manner that does not comply with applicable law.